Cancellation & Refund Policy

1. Scope of This Policy

This policy applies to the application amount or payment at any stage during the certification process with ICV Assessments, including but not limited to:

• ISO certification and assessment services
• ISO and professional training programs
• Internal Auditor and Lead Auditor training
• Foundation and Advanced training programs
• Assessment and audit services
• Any other paid service offered by ICV Assessments

The applicable cancellation and refund terms may vary depending on the nature of the service and the stage at which cancellation is requested.

2. Cancellation by the Client

Clients may request cancellation of a service by contacting ICV Assessments through the official contact details provided on our website.

Cancellation requests should include relevant details such as:

• Client or organisation name
• Service or course applied for
• Booking or invoice reference, if applicable
• Date of application
• Reason for cancellation
• Payment details required for verification

A cancellation request will be considered effective only after it has been acknowledged by ICV Assessments.

3. Cancellation of Training Programs

For training programs, the cancellation and refund eligibility may depend on when the cancellation request is received.

Cancellation Before or Close to the Training Date

If a participant requests cancellation before the scheduled training program begins, ICV Assessments may consider a refund after deducting applicable administrative, processing, or other non-refundable charges. For cancellations made shortly before the scheduled training date, the refund may be reduced or may not be available where costs have already been incurred for trainers, training materials, arrangements, examinations, certification processing, or other related services.

Cancellation After Training Has Started

Once a training program has commenced, the fees may generally be non-refundable, as the service has already been partially or substantially delivered.

Where applicable, ICV Assessments may offer the participant an opportunity to transfer or reschedule the training to another available batch, subject to applicable terms and availability.

4. Rescheduling of Training

Instead of cancelling a training program, participants may request to move their registration to another available batch.

Rescheduling requests should be submitted as early as possible. Approval will depend on:

• Availability of future batches
• Notice period
• Course type
• Trainer availability
• Examination or certification arrangements
• Any costs already incurred

A rescheduling fee may apply in certain circumstances.

5. Cancellation of Certification and Assessment Services

Certification and assessment services involve planning, documentation review, auditor allocation, assessment scheduling, travel arrangements, administrative activities, and other resources.

If a client cancels an assessment or certification service after receiving the application, the refund amount, if any, will be determined based on the stage of the service and the costs already incurred.

Where an assessment has already been scheduled or conducted, fees relating to completed services may not be refundable.

If an assessment is cancelled by the client after auditor allocation, travel arrangements, or other substantial arrangements have been made, applicable costs may be deducted from any eligible refund.

6. Refund Eligibility

Refunds are considered based on:

• Type of service purchased
• Date of cancellation request
• Stage of service delivery
• Administrative and processing costs incurred
• Training or assessment arrangements already completed
• Third-party charges, where applicable
• Any other non-recoverable expenses

Payment for services that have already been delivered, commenced, or substantially processed, such as stage 1 audit / stage 2 audit, may not be eligible for a refund.

ICV Assessments reserves the right to determine the applicable refund amount based on the specific circumstances of each cancellation.

7. Non-Refundable Charges

Certain charges may be non-refundable, including where applicable:

• Registration or administrative charges
• Examination or assessment charges already processed
• Certification processing charges
• Training materials already provided
• Auditor or trainer allocation charges
• Travel or accommodation expenses
• Third-party service charges
• Payment gateway or transaction charges
• Services that have already been completed

Any applicable non-refundable amount will be communicated to the client where relevant.

8. Refund Processing

Once a refund request has been reviewed and approved, ICV Assessments will initiate the refund through the applicable payment method or payment process. Approved refunds will generally be processed within 15 working days from the date of approval.

The time required for the refunded amount to appear in the client's account may vary depending on the payment gateway, bank, card issuer, or other applicable payment service provider. ICV Assessments shall not be responsible for delays caused by such third-party financial institutions or payment service providers.

9. Cancellation by ICV Assessments

In certain circumstances, ICV Assessments may need to cancel, postpone, or reschedule a service, training program, assessment, or other scheduled activity due to reasons including:

• Trainer or auditor unavailability
• Operational requirements
• Insufficient registrations
• Technical issues
• Force majeure events
• Government restrictions
• Natural disasters
• Any other circumstances beyond the reasonable control of ICV Assessments

If ICV Assessments cancels a service, the client may be offered an alternative date, a rescheduling option, or a refund, depending on the circumstances and the nature of the service.

10. Non-Attendance

Failure to attend a scheduled training session, assessment, audit, examination, or other appointment without prior notice will generally be treated as a cancellation or no-show.

Non-attendance does not qualify the client for a refund.

Where possible, ICV Assessments may provide an opportunity to reschedule the service subject to availability and applicable charges.

11. Duplicate or Incorrect Payments

If a client accidentally makes a duplicate payment or pays an incorrect amount, the client should contact ICV Assessments as soon as possible with proof of payment.

After verification, an eligible excess or duplicate payment may be refunded through the applicable payment method, subject to any applicable transaction or processing charges.

12. Refund Request Procedure

To request a cancellation or refund, clients should contact ICV Assessments using the official contact information available on the website.

The request should contain sufficient information for verification and processing.

ICV Assessments may request additional information or supporting documents where necessary to verify the payment and service details.

Refund requests will be reviewed individually according to this policy and the terms applicable to the relevant service.

13. Changes to Applied Services

If a client wishes to change the service, participant, training batch, assessment date, or other application details instead of cancelling, the request should be submitted as early as possible.

Any change will be subject to availability and may result in additional charges depending on the nature and timing of the requested change.

14. Special Circumstances

ICV Assessments understands that exceptional circumstances may arise. In cases involving serious or unavoidable circumstances, the company may review the request on a case-by-case basis.

Approval of any exception is at the discretion of ICV Assessments and does not create an obligation to provide the same exception in future cases.

15. Disputes Related to Refunds

If a client has any concern regarding a cancellation or refund decision, they are encouraged to contact ICV Assessments directly so that the matter can be reviewed.

ICV Assessments will make reasonable efforts to resolve genuine concerns and provide clarification regarding the applicable cancellation or refund terms.

Note: All legal disputes shall be subject to the jurisdiction of the competent courts in Noida, District Gautam Budh Nagar, Uttar Pradesh, India.

16. Policy Updates

ICV Assessments reserves the right to modify or update this Cancellation and Refund Policy when necessary.

Any changes will be published on this page with the updated effective date. Clients are encouraged to review this policy before purchasing or booking our services.

17. Contact Us

If you have any questions regarding cancellations, rescheduling, or refunds, please contact us through the official contact details provided on the ICV Assessments website.